If on receipt of the item, it is damaged / faulty, notify us immediately and make arrangements to return the item to us.

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​Returns costs are at the customer’s expense, customers should ensure that the returnable item is sent via a trackable service to ensure receipt at destination, to ensure prompt refund.

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 Returned items should be unused and must be returned in secure packaging to avoid the item being damaged.

 

We will issue a full refund on receipt, excluding the original delivery charge.

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​Please note:

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1. Goods will only be accepted for return if they are despatched within 7 days after the item has been delivered, unless we have notified you otherwise.

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2. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

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3. The cost of returning the item to us is the customer's responsibility.